MICHELLE DEAN HEALTH holds some information about you. This document outlines how that information is used, who we may share that information with and how we keep it secure. This notice does not provide exhaustive detail. However, we are happy to provide any additional information or explanation needed. Any requests for this should be sent to the email address: michelle@michelledeanhealth.com

 

We keep our Privacy Notice under regular review.

 

What we do

Michelle Dean Health provides health and weight loss coaching to women who are juggling their career and family, whilst trying to maintain a healthy lifestyle.  We do this by creating unique plans and lifestyle changes to alter their relationship with food. If followed correctly, this process will help them reach a weight where they are comfortable, feel fantastic, sleep better, have less stress and more energy.

 

How we obtain your personal data:

ï     Information provided by you

ï     You may provide us with personal data in the following ways:

• • By completing a health questionnaire

  • By signing the Consultation & Course Commitment Agreement

  • During a health & weight loss consultation

  • Your daily food and mood diary

  • Through email, over the telephone or by post

  • By taking credit card and online payment

  • By downloading a free resource, such as an ebook

 

This may include some of the following information:

ï       Basic details such as name, address, email address, phone number, other contact details and next of kin

ï       Details of contact we have had with you such as referrals and appointment requests

ï       Health information including previous medical history, dietary, lifestyle, supplement and medicine details, clinic notes and health improvement plans

ï       Bank details.

 

We use this information to provide you with coaching and mentoring.  This means that the legal basis of us holding your personal data is for legitimate interest.

Following completion of your programme we retain your personal data for the period defined by our professional association.  This enables us to process any complaint you may make.  In this case the legal basis of our holding your personal data is for contract administration.

 

 

 

How we use your personal data

We act as a data controller for use of your personal data to provide relevant coaching and mentoring.  We act as a data controller and processor regarding the processing of credit card and online payments.

We always undertake to protect your personal data, including any health and contact details, in a manner which is consistent with our duty of professional confidence and the requirements of the General Data Protection Regulation (GDPR) concerning data protection. We will also take reasonable security measures to protect your personal data storage.

We may use your personal data where there is an overriding public interest in using the information e.g. in order to safeguard an individual, or to prevent a serious crime. Also, where there is a legal requirement such as a formal court order. We may use your data for marketing purposes such as newsletters, but this would be subject to you giving us your express consent.

 

Do you share my information with other organisations?

We will keep information about you confidential. We will only disclose your information with other third parties with your express consent except for the following categories of third parties:

ï       Any contractors and advisors that provide a service to us or act as our agents on the understanding that they keep the information confidential

ï       Anyone to whom we may transfer our rights and duties under any agreement we have with you

ï       Any legal or crime prevention agencies and/or to satisfy any regulatory request

We will seek your express consent before sharing your information with your GP or other healthcare providers.  However, if we believe that your life is in danger then we may pass your information onto an appropriate authority (such as the police, social services in the case of a child or vulnerable adult, or GP in case of self-harm) using the legal basis of vital interests.

We may share your case history in an anonymised form with our peers for the purpose of professional development.  This may be at trade association meetings, conferences, online forums, and through publishing in medical journals, trade magazines or online professional sites.  We will seek your explicit consent before processing your data in this way.

 

What are your rights?

Every individual has the right to see, amend, delete, or have a copy of data held that can identify you, with some exceptions. You do not need to give a reason to see your data.

If you want to access your data, you must make a subject access request in writing to michelle@michelledeanhealth.com. Under special circumstances, some information may be withheld. We shall respond within 20 working days from the point of receiving the request and all necessary information from you. Our response will include the details of the personal data we hold on you including:

ï       Sources from which we acquired the information

ï       The purposes of processing the information

ï       Persons or entities with whom we are sharing the information

You have the right, subject to certain exemptions, to ask us to:

ï       Delete your information

ï       Correct or update your information where it is no longer accurate

ï       Stop processing information about you where we are not required to do so by law or in accordance with FNTP guidelines

ï       Provide a copy of your personal data, which you have provided to us, in a structured, commonly used, and machine-readable format and have the right to transmit that data to another controller, without hindrance from us

ï       Stop the processing of personal data concerning you

We do not carry out any automated processing, which may lead to automated decision based on your personal data.

If you would like to invoke any of the above rights then please write to the Data Controller michelle@michelledeanhealth.com 

 

What safeguards are in place to ensure data that identifies me is secure?

We only use information that may identify you in accordance with GDPR. This requires us to process personal data only if there is a legitimate basis for doing so and that any processing must be fair and lawful.

Within the health sector, we must also follow the common law duty of confidence, which means that where identifiable information about you has been given in confidence, it should be treated as confidential and only shared for the purpose of providing direct healthcare. We will protect your information, inform you of how your information will be used, and allow you to decide if and how your information can be shared.

We also ensure the information we hold is kept in secure locations, restrict access to information to authorised personnel only, protect personal and confidential information held on equipment such as laptops with encryption (which masks data so that unauthorised users cannot see or make sense of it). We ensure external data processors that support us are legally and contractually bound to operate and prove security arrangements are in place where data that could or does identify a person are processed.

MICHELLE DEAN HEALTH is registered with the Information Commissioner’s Office (ICO) as a data controller and collects data for a variety of purposes. A copy of the registration is available through the ICO website (search by business name).

 

How long do you hold confidential information?

All records held by MICHELLE DEAN HEALTH will be kept for the duration specified by guidance from our professional association, FNTP.

 

Website technical details

We use electronic forms on our website making use of an available ‘forms module’ which has several built-in features to help ensure privacy. We also aim to use secure forms where appropriate.

In compliance with EU legislation, the following lists the use of cookies on this web site:

ï       Accept Cookies: this is used to store whether you have agreed to receive cookies and is Persistent for one year.

ï       Google Analytics: these cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited.

Cookies are small. We do not make use of cookies to collect any private or personally identifiable information. The technical platform of this website uses cookies solely to aid the proper technical functioning of the website. The cookies used contain random strings of characters alongside minimal information about the state and session of the website – which in no way collects or discloses any personal information about you as a visitor.

Advanced areas of this site may use cookies to store your presentation preferences in a purely technical fashion with no individually identifiable information. Please also note our statement on analytics software below – as analytics software also uses cookies to function.

Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org

To opt out of being tracked by Google Analytics across all websites you should visit;
http://tools.google.com/dlpage/gaoptout

 

Analytics

Like most websites, we make use of analytics software to help us understand the trends in popularity of our website and of different sections. We make no use of personally identifiable information in any of the statistical reports we use from this package. We use an analytics package called Google Analytics which provides details of its privacy policy on the Google website.

 

Complaints

If you have a complaint regarding the use of your personal data then please contact us by writing to the Data Controller by email at michelle@michelledeanhealth.com and we will do our best to help you. If your complaint is not resolved to your satisfaction and you wish to make a formal complaint to the Information Commissioner’s Office (ICO), you can contact them on 03031231113.